Help center
Chat widget
Appearance, greetings, business hours, languages, attachments and the hosted chat link.
Articles in Chat widget
Change how the widget looksBrand name, subtitle, colour, logo, position, dark mode and mobile visibility — all from the dashboard, no code.Greetings and the bubble teaserWrite the online and offline greetings, and decide whether a short teaser pops up above the chat bubble.Business hours and offline messagesSet office hours in your time zone, and collect an email and question from visitors when nobody is online.Widget languageChoose whether the buttons and prompts in the chat window are in Chinese or English — and how that differs from translation.Message types and attachmentsText, images, voice, audio, video and files — default size limits, who can send what, unsend and replying to a message.Use the chat link without a websiteEvery site has a hosted, full-screen chat page you can share in emails, on social profiles or as a QR code.Hide chat on specific pagesKeep the chat bubble off checkout, landing pages or internal pages with one attribute.
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Talk to a person
Ask Cubby in the chat on any page — a teammate picks up when Cubby can’t help — or write to us. We usually answer within one business day.