Website chat widget
One line of code,
and your website can talk.
A chat window that looks like your brand, greets visitors in their language, answers with Cubby first and hands the rest to your team. Light enough that nobody notices it loading.
- No developer needed
- Works on any HTML site
- Dark mode included
≈6 KB
launcher script, loaded on demand
6
message types, both directions
18
interface and translation languages
2
welcome messages: online and offline
Why this widget
Looks like you. Behaves like a good host.
Most chat widgets are a coloured button. This one knows your hours, your FAQs and your visitor’s language before anyone types.
Your brand, not ours
Colours, logo, name, subtitle and position are yours to set. Dark mode follows the visitor’s system. On Pro and up the “Powered by” badge goes away.
ColoursLogoPositionDark mode
Gentle, never pushy
Welcome messages appear as a small preview bubble beside the launcher — no full-screen pop-ups. Visitors can dismiss it and it stays dismissed.
Preview bubbleDismissableMobile show / hide
Works everywhere
Phones, tablets, desktops, every modern browser. On small screens the window goes full height; you can also hide the launcher on mobile entirely.
ResponsiveKeyboard friendlyAny HTML site
01Appearance
Make it look like it was built in-house
Everything visible to the visitor can be changed from the dashboard — no CSS, no redeploy. Changes go live on the next page load.
- Primary colour and position (bottom right or bottom left)
- Your logo, brand name and a one-line subtitle in the header
- Dark mode: follow the system, always light or always dark
- Show or hide the launcher on mobile; sound on or off
- Interface language: follow the browser, Chinese or English
- Link to your own privacy page from the widget menu
Primary colour
Logo & avatar
Left or right
Dark mode
Mobile visibility
No badge from Pro
Widget appearanceSaved
Launcher
Primary colour
PositionBottom rightBottom left
Show on mobile
Sound
Header
Brand nameBloomWear
SubtitleUsually replies in a few minutes
Agent nameCubby
Dark modeSystemLightDark
Interface languageAuto中文EN
Branding
“Powered by AskCub” badgeRemovable from Pro
03Business hours
Open when you are open — and useful when you aren’t
Set weekly hours in your time zone. Inside them, the widget says you are online. Outside them, Cubby keeps answering what it can and collects a message for the rest.
- Pick the working days and daily hours in your own time zone
- Offline form: name, email and message land in the inbox as a lead
- Cubby still answers FAQs after hours when the AI agent is on
- Email, WeCom, DingTalk, Feishu or webhook notification for every offline message
- 1Set hours and time zone
- 2Write the offline welcome and form intro
- 3Choose who gets notified about offline messages
Business hoursEurope/Berlin
Monday09:00–18:00
Tuesday09:00–18:00
Wednesday09:00–18:00
Thursday09:00–18:00
Friday09:00–16:00
SaturdayClosed
SundayClosed
Outside these hoursCubby answers from the knowledge base and offers the offline form for anything else.
CubbyOffline · back at 09:00
Cubby · AIOur team is offline right now. I can still answer common questions — or leave a message and a person will reply in the morning.
Name
Mama Panda
Email
panda@example.com
Message
Is there a weekend coding class for a 7-year-old? Please call me back.
Powered by AskCub
04Pinned FAQs
The questions everyone asks, one tap away
Pin your most common questions to the top of the chat window. Visitors tap one and get the answer instantly — no typing, no AI quota used.
- Show them on the welcome screen, above the input box, or both
- Show 3–8 questions, ordered by hand or by clicks, with an optional search box
- Answers come from the knowledge base Cubby uses — tapping one uses no AI quota
- Different lists per language; “helpful?” feedback on every answer
- If nobody answers within a minute, related FAQs are suggested automatically
3
pinned FAQs on Free
5
pinned FAQs on Pro
CubbyOnline · AI agent
Cubby · AIHi! Pick a question below or just type.
Where is my order?What is your return policy?Do you ship to Germany?How do I change my size?
Cubby · AIYes! Orders to Germany ship from our EU warehouse in 2–4 business days, free over €49.From: Shipping policy
Write a message…
Powered by AskCub
05Message types
6 ways to say it
Text is not always enough. Visitors send a photo of the broken part, a voice note from the car, a PDF of the invoice — and your team can answer in kind.
- Text, image, audio, video, file and voice messages — both directions
- Choose per side which types visitors and agents may send
- Voice notes up to 120 seconds; files up to 50 MB with per-type limits you set
- Emoji picker and a sticker library for a little warmth
- Executable files are always blocked; images are stripped of location metadata
Text
Image
Audio
Video
File
Voice
CubbyOnline
The pipe under my sink keeps dripping — can someone come take a look?
AnnI can see it — a worn joint. Here is what the replacement part looks like and our call-out price list.
callout-prices.pdfPDF
Voice · 0:08
0:08
AnnTomorrow 10–12 works 👍 See you then!
Write a message…
Powered by AskCub
06Small things that matter
Read receipts, recall, link previews
The details that make a chat feel reliable: you know when a message was seen, you can take back a typo, and links show what they are before anyone clicks.
- Read receipts on both sides (each side can be switched off)
- Recall within 3 minutes by default; delete with the right permission
- Quote-reply to a specific message; link previews with title and domain
- Visitors can clear their history or choose to be remembered for 30 days
- A visitor who comes back within 24 hours continues the same conversation
Seen 09:41 · shown under your last read message
Recall · within 3 min the bubble becomes “message recalled” on both sides
Quote reply · answer one message in a busy thread without confusion
Hanaseasidehotel.example
AnnHere is the transfer booking page:Airport transfer — Seaside Hotelseasidehotel.example
AnnMessage recalledRecalled 09:40
AnnTell us your arrival time when booking and a driver will be waiting.Seen 09:41
Perfect, booking now. ありがとう！
/Write a message…
07Performance
Light enough that nobody notices
The launcher is about 6 KB gzipped. The chat window itself loads only when someone opens it. No jQuery, no framework, no fonts of its own.
- ≈6 KB launcher, loaded with
deferafter your content - Chat window, emoji and stickers load on first open
- No third-party cookies; a single local-storage token per visitor
- Served from a global CDN with long cache headers
≈6 KB
launcher (gzip)
0
render-blocking requests
What loads whenTypical page
Your page—
Launcher≈6 KB
Chat windowon open
Emoji & stickerson demand
Bars are illustrative; the launcher never blocks your page from rendering.
Sample dataSettings at a glance
Everything you can change, and where
All of it lives under Chat → Settings in the dashboard. Nothing requires touching the code again.
| Setting | Options | Notes |
|---|---|---|
| Colour | Any colour | Applies to launcher, header and send button |
| Position | Bottom right · bottom left | Launcher and window move together |
| Header | Logo · brand name · subtitle · agent name | Agent name is also Cubby’s name |
| Dark mode | System · light · dark | Follows prefers-color-scheme |
| Mobile | Show · hide launcher | Chat link still works when hidden |
| Interface language | Auto · Chinese · English | Visitor content is translated across 18 languages separately |
| Sound & notifications | On · off | Visitor desktop notifications need the visitor’s consent |
| Welcome messages | Online · offline · preview delay | Translated automatically with translation on |
| Business hours | Days · daily hours · time zone | Drives online / offline state |
| Offline form | Name · email · message | Lands in the inbox with notifications |
| Pinned FAQs | 3 on Free · 5 on Pro | Show 3–8 · per language |
| Attachments | Image 5 · audio 10 · video 50 · file 20 MB | Defaults; adjustable up to 50 MB |
| Read receipts & recall | On · off per side · 3-minute window | Window is adjustable |
| Domain allow-list | Your domains only | Blocks the widget elsewhere |
| Badge | Show · hide | Hide from Pro |
Available onFreeProVIP 1VIP 2Enterprise
In practice
Photos, voice notes and a visit booked — all inside the widget
Two everyday conversations that only work because the widget handles more than text.
NuttyChat link
From chat linkImage message
Arrived via the chat link on an Instagram profile
The pipe under my sink keeps dripping — can someone come take a look?
AnnI can see it — a worn joint. We have a slot tomorrow 10–12, could you send your address?
12 Oak Street, see you tomorrow!
/Write a message…
Roryhomely.example
Voice messageFile
Voice · 0:08
0:08
AnnStill available — we can view Wednesday afternoon or Saturday morning, which works?
AnnHere’s the floor plan.
floorplan-2B.pdfPDF
Saturday please, thanks!
/Write a message…
FAQ
Questions about the widget
Will it slow down my site?
No. The launcher is about 6 KB gzipped and loads with
defer, after your own content. The chat window only loads when a visitor opens it.Can I use it on more than one website?
Each website is its own site in the dashboard, with its own site key, settings and knowledge base. Your team switches between them in the same workspace.
Does it work with WordPress, Shopify, Webflow or Wix?
Yes — anywhere you can paste a line of HTML. Platform-by-platform steps are on the integrations page. If your platform has no custom-code option, use the chat link instead.
Can I remove the “Powered by AskCub” badge?
Yes, from the Pro plan. Flip the switch under Appearance and it disappears on the next page load.
What happens to messages sent while we are offline?
Cubby answers what it can from the knowledge base. Anything else goes through the offline form into your inbox, and you get an email (or WeCom / DingTalk / Feishu / webhook) notification.
Can visitors delete their chat history?
Yes. There is a “clear history” action in the widget menu. Visitors can also choose whether the browser remembers them between visits.