Meet Cubby —
the hardest-working member of your support team.
Answers common questions 24/7, always grounded in your knowledge base. When it’s not sure, it hands the conversation to you — with full context.
From “auto-reply” to an AI agent that actually helps
Keyword bots match words. Cubby understands the question, finds the answer in your material and knows when to step aside.
Put Cubby to work in an afternoon
Teach it
Add your FAQs and knowledge base items — paste the answers you already give every day.
Set the rules
Name it, write the welcome message, set business hours and how hand-off should work.
Try it
Chat with Cubby on a private test page before any visitor sees it.
Watch it improve
See how many questions Cubby answered alone, which ones needed a person, and fill the gaps.
Every answer shows where it came from
An exact FAQ match wins. Otherwise Cubby retrieves the most relevant knowledge base items and writes an answer from them. No source, no guess — Cubby says so and hands off.
- Exact FAQ match first, then retrieval from your knowledge base
- Source line under every answer
- Admits uncertainty instead of inventing an answer
- Visitors can open the source and check for themselves
Knows when to ask a colleague for help
Three triggers move a conversation to your team: the visitor asks for a person, Cubby has no grounded answer, or the question is out of scope. Your agent sees the whole thread and visitor context. Nobody is online? Cubby collects a message.
Visitor asks for a person
“Can I talk to someone?” is always honoured, immediately.
No grounded answer
When the knowledge base has nothing relevant, Cubby doesn’t improvise.
Out of scope
Topics that need a decision — refunds, account changes, complaints — are better handled by a person.
After hours
When nobody is online, Cubby keeps answering what it can and asks for contact details for the rest. Your team follows up in the morning.
On hand-off, Cubby attaches a one-line summary of the conversation and the answers it already tried.
Speaks the visitor’s language
Whatever language the question arrives in, Cubby answers in the same one. Your team sees a translation beside the original — 18 languages, both directions.
An AI you can put in front of customers
Clearly labelled as AI
Cubby introduces itself as an AI assistant and never pretends to be a person.
Bring your own model key
Prefer your own provider? Plug in your key; Cubby uses it for your account.
Never trains on your chats
Conversations ground answers for your account only. They are not used to train models.
Sensitive data masked
Card and ID numbers are masked before Cubby or your team sees them.
Cubby in four everyday situations
Pre-sales in German, an invoice question, a tricky import error and a late-night enquiry — all handled the way they would be on your site.
What Cubby learns next
When a visitor lingers on checkout or runs into an error, Cubby opens with “Need a hand?” on its own.
One-line summary of the visitor’s intent before they speak, and a hand-off summary for your agent.
How many AI answers each plan includes
Every reply Cubby writes counts as one AI answer. Once a plan’s monthly quota is used up, Cubby stops answering and conversations go to your team or to an offline message — nothing breaks.
Over the limit: hand-off to your team, or an offline message after hours.
| Plan | AI answers / month | Knowledge base items | Conversations / month |
|---|---|---|---|
| Free | 30 | 20 | 100 |
| Pro | 300 | 200 | 1,000 |
| VIP 1 | 2,000 | 2,000 | 5,000 |
| VIP 2 | 10,000 | 10,000 | 20,000 |