Enough for a small team.
88 features for a big one.

Cubby answers from your Q&A pairs and documents.

Visitors see which article an answer came from.

No grounded answer, or the visitor asks for a person — Cubby passes it on.

AI answers first, only when all agents are offline, or off.

After the limit, the conversation goes to a person automatically.

Every AI message is labelled; visitors are told before the first AI reply.

Call your assistant anything you like.

Write what Cubby says first and when it passes on.

Use your own AI provider key; those calls don’t use your plan’s AI answers.

Exact matches are answered word for word and use no AI answers.

Paste text or import a public page; it is split into searchable passages.

Show your top questions in the widget; opening one starts no conversation.

Turn the last 30 days of resolved chats into Q&A drafts to review.

Ask Cubby privately before your visitors do.

Correct a reply and save it as a Q&A pair in one step.

Questions Cubby couldn’t answer, counted and grouped.

Your primary colour; bottom right or bottom left.

Your brand in the widget header.

Follow the system, or always light or dark.

Hide the launcher on phones if you prefer.

Follow the browser, or fix Chinese or English.

Your welcome line appears beside the launcher.

Two welcome messages for inside and outside business hours.

Weekly hours in your own time zone.

Name, email and message land in your inbox as a lead.

Text, image, audio, video, file and voice, both directions.

Including a sticker library for your team.

Delivered and read marks, for agents and visitors.

Take back a message within 3 minutes (adjustable).

Title and image for public links.

Visitors can keep their chat for 30 days if you allow it.

Visitors can clear their conversation from the widget menu.

A hosted chat page for social profiles, email and QR codes.

Hide the AskCub badge.

Unassigned, mine, all and closed.

Conversations waiting over 2 minutes turn red.

Type / to insert a site-wide or personal reply.

Move, assign and close without the mouse.

Notes in the thread that visitors never see.

Pass a chat on with private context for the next agent.

Lowest load or round robin across online agents.

Up to 5 chats per agent by default, or unlimited.

Chats return to the queue if their owner goes offline.

Forward up to 20 messages to another conversation.

Source, path, device and history beside each chat.

New messages show on every dashboard page.

Per agent, while the dashboard is open.

Add the dashboard to a phone or computer and get pushed new conversations.

Download a visitor’s conversations on request.

Everyone on your site with the widget loaded, as it happens.

See who is looking right now.

Location, device, language, source and landing page.

The last 20 pages the visitor viewed.

New, returning and long-browse, set automatically.

Every earlier chat with the same visitor.

Message a visitor straight from the live list.

Your message appears gently next to the launcher.

All pages, contains, starts with or pattern.

Show after 3–600 seconds on the page.

One invite per page; returning visitors aren’t invited again.

Shown, opened and replied counts.

One message to up to 50 conversations.

Two-way translation between all of them.

From the first message, the browser and the region.

Agents see both, side by side.

Replies arrive translated.

Each agent reads and writes in their own language.

Conversations, resolution, first response, satisfaction, messages.

What Cubby handled and resolved alone.

How often the knowledge base had the answer.

Weekday × hour grid of new conversations.

Where questions start and where visitors are.

Assigned, resolved, replies, first response, CSAT, transfers.

The latest satisfaction ratings.

On your own goal events.

Messages left after hours.

Inbox access without website analytics.

Scope, context, export, delete, ban, broadcast, reports.

Card, ID and phone numbers masked before storage; last 4 digits kept.

Per site, up to the plan limit; expired data is deleted.

Permanent by default, or recoverable for audits.

Deleting any message is logged.

Your widget works only on your sites.

Bursts slowed, spam links and blocked words filtered.

Stop abusive visitors from starting conversations.

Per type and size; 22 executable types always blocked.

Conversations only answer your own visitors.

WeCom, DingTalk, Feishu and webhook.