Not legal advice. Where local law requires more than what is written here, local law wins. If the language versions disagree, the English version prevails unless mandatory local law says otherwise.
1. Who we are and what these terms cover
AskCub is a live chat product operated by TapCub ("we", "us"). These Terms of Service ("Terms") govern your use of AskCub (the "Service"): this website, the console you sign in to (currently at app.tapcub.com), the chat launcher and widget, the hosted chat page at chat.askcub.com, the chat gateway, the AI agent Cubby and the documentation. By creating an account, installing the widget or clicking "I agree", you accept these Terms. If you accept on behalf of a company, you confirm you are authorised to bind it.
- "Account" means the registered account you sign in with, including every member and agent you invite.
- "Site" means a website or app you register in the console. Each Site receives its own site key.
- "Visitor" means a person who opens or uses the chat on a Site.
- "Conversation Data" means messages, attachments and the context of a conversation with a Visitor.
Analytics is a separate product, PathClue, with its own subscription. Enterprise customers with a signed agreement are governed by that agreement where it differs from these Terms.
2. Accounts, members and agents
You must be at least 16 years old, or the age of digital consent in your jurisdiction if it is higher, and give accurate registration details. Additional accounts created to get around plan quotas may be removed.
You are responsible for everything that happens under your Account: keep your password private, turn on multi-factor authentication, and remove agents who no longer need access. Tell us at hello@tapcub.com if you believe your Account has been compromised. Agents act on your behalf; the agent-only role sees the inbox and nothing else, but you remain responsible for what your agents say to Visitors.
3. Acceptable use
You may only install the widget on Sites you own or are authorised to operate. You agree not to use the Service to:
- send unsolicited or deceptive messages, or impersonate another person in a conversation;
- hide that Cubby is an AI, remove the AI label from its replies, or prevent a Visitor from asking for a person;
- ask Visitors for sensitive data you do not need, such as full card numbers, passwords, health information or government identifiers;
- generate artificial conversations to obtain quota or rewards;
- probe, load-test, scrape or attack the Service, or circumvent rate limits;
- upload malware, unlawful content, or content that infringes a third party's rights.
We may suspend a Site or Account that breaches this section. Where it is practical and safe to do so, we notify you first.
4. Subscriptions and payment
AskCub has a Free, Pro, VIP 1 and VIP 2 plan. The current limits — agents, monthly conversations, retention, AI answers, knowledge-base entries and so on — are those shown on the pricing page at the time you buy. Prices are in US dollars. Annual billing is discounted compared with twelve monthly payments.
We accept cards through Stripe, as well as PayPal, Alipay and WeChat Pay. We never store card numbers. Where the payment method supports it, subscriptions renew automatically; where it does not, we remind you before your plan expires. Upgrades take effect immediately and are charged pro rata; downgrades apply from the next billing date.
Refunds. You may request a full refund within 7 days of a paid plan first becoming active, provided the Account has not used capabilities beyond the Free plan during that time. After that, fees are non-refundable except where consumer law in your jurisdiction says otherwise.
5. The Free plan
The Free plan is a real plan, not a trial: 1 agent and 100 conversations a month, with no expiry and no payment method required. We may adjust its limits, but we announce changes to free limits at least 30 days in advance.
6. Quotas, retention and plan expiry
Conversations. When a Site reaches its monthly conversation quota, new conversations cannot start until the quota resets on the first day of the month; conversations already open continue and Visitors can still leave a message.
AI answers. Each reply Cubby writes counts as one AI answer. When the monthly AI quota runs out, Cubby stops answering and conversations go to your team or to an offline message.
Retention. Conversations are kept for 30 days on Free, 3 months on Pro, 6 months on VIP 1, 12 months on VIP 2, or shorter if you set it per Site, then deleted with their attachments and consent records.
Expiry. When a paid plan expires and is not renewed, the Account returns to the Free plan. Conversations beyond the Free retention stay available read-only for 30 days so you can export them or renew.
7. Your data and our role
Conversation Data belongs to you. You are the controller; we act as your processor and handle it only to provide the Service, as described in the privacy policy. A data processing agreement is available on request.
What Visitors type is personal data by nature. You are responsible for mentioning live chat in your own privacy policy and for entering its address in the widget settings, so it is shown to Visitors before they write. The visitor privacy notice describes what Visitors see and what is stored.
We never sell Conversation Data, never use it for advertising and never use it to train AI models.
8. Cubby, translation and other AI features
Cubby's answers, translations and reply suggestions are produced by third-party language models from your knowledge base and the current message. The output may be wrong. You decide what Cubby knows and when it hands over, and you remain responsible for what your Site says to Visitors. The Service always labels AI replies and lets a Visitor ask for a person; you may not remove either.
9. Intellectual property and branding
The Service, its software and designs, and the AskCub and Cubby names and artwork belong to us or our licensors. You receive a limited, non-exclusive, non-transferable right to use them as part of the Service. The "Powered by" mark at the bottom of the chat window may only be removed on plans that include it (Pro and above).
You keep all rights in your knowledge base and your conversations, and grant us only the licence needed to store, process and display them within the Service.
10. Disclaimer and limitation of liability
The Service is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, or that every message will be delivered in real time; delivery depends on networks and devices outside our control. Unless we have agreed a service level in writing, we make no availability commitment.
To the fullest extent permitted by law, our total liability for all claims in any twelve-month period is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential losses, including lost sales attributed to conversations, or data you could have exported. Nothing here excludes liability that cannot be excluded by law.
11. Suspension and termination
You may delete your Account from the console at any time; this cancels all subscriptions. We may suspend or terminate an Account that breaches these Terms, has not paid, or creates a security or legal risk; where practical we notify you first. We may also terminate for convenience with 30 days' notice and refund any unused prepaid period. After termination, data is kept for 30 days so you can export it, then deleted.
12. Changes and governing law
If we remove a feature a paid plan depends on, or materially reduce a plan's limits, we give at least 30 days' notice. Material changes to these Terms are announced by email or in the console at least 14 days before they take effect. These Terms are governed by the laws of the place where the operating entity is established, unless mandatory consumer protection law gives you the right to sue where you live. Please write to us before going to court.
13. Contact
Questions about these Terms go to hello@tapcub.com. How we handle data is described in the privacy policy.