More people, more chats,
still one calm inbox.
When support becomes a team, you need queues, fair routing, the right permissions and numbers to manage by. AskCub has them — and Cubby keeps the repetitive work off everyone’s plate.
- Auto-assignment by load
- Agent-only role
- Reports per agent
Growing pains
Who takes this one?
Without routing, some agents are swamped while others wait.
Too much access
New and outsourced staff see more than they need.
Managing by feel
Without per-agent numbers, coaching is guesswork.
Tools for running a support team
Ready in an afternoon
Tick these off and you are live.
Copy, adapt, save as canned replies
Type / in the inbox to use them later.
Customer wants X, tried Y, waiting on Z. Already offered the 10% goodwill code.
Hi, I’m taking over from my colleague — I’ve read everything so far, so no need to repeat anything.
I’ll close this chat for now — just reply here if anything else comes up, and we’ll pick it up right away.
Most teams like yours start on VIP 1
10 seats, 5,000 conversations and 2,000 AI answers a month for a growing team.
From $39 a month. Start on Free and upgrade any time.