Know them
before they say a word.
A live list of everyone on your site, with where they came from, the page they’re on, the path they took and whether they’ve been here before. Click a visitor to see the full picture — or say hello first.
- Updates every few seconds
- Same card beside every conversation
- No extra script
The best support starts before the first message
“How can I help?” is a fine opening. “Looks like you’re on checkout — want me to check that promo code?” is a better one.
See who is here, right now
Every visitor with the widget loaded appears as they arrive, with their current page and whether they are actually looking at it.
Context without questions
Referrer, landing page, path this visit, device, language, time zone and visit count — so nobody has to ask “which product?” or “where are you?”.
Start in the right place
Spot the visitor stuck on checkout or reading pricing for the fourth time, and send one friendly message from the same row.
Everyone on your site, as it happens
Visitors appear the moment the widget loads and move as they browse. You can tell who is reading right now, who left the tab in the background, and who is already chatting with a teammate.
- Current page, location, device, time on site and pages viewed for every visitor
- Browsing now, or all their tabs are in the background — and for how long
- See who is already chatting, and with whom, so two people don’t say hello
- Start chat, continue the conversation, or open the full details from the row
- Visitors in the background for more than 30 minutes drop off the list — your messages still reach them
Visitors are short codes, not names, emails or IPs. “Online” also counts analytics-only visitors; “reachable” have the widget loaded.
The whole visit on one card
Open any conversation and the context card sits beside it: where the visitor came from, what they read and what they’re using. The trail lists their most recent pages in order.
- Referrer, landing page (with its campaign parameters) and current page
- Trail of the last 20 pages this visit, with times
- Country / region, device brand and model, OS and browser — plus the device they usually use
- Language and time zone — useful before you reply at 3 a.m. their time
- Time on site and pages viewed, updating while they browse
- Spring collection09:35 · landing page · utm_source=google
- Linen shirt – BloomWear09:36
- Size guide09:38
- Cart09:39
- Checkout09:39 · current page
Every earlier conversation, one click away
When a visitor comes back, their earlier conversations are listed on the context card. Click one to open the whole thread — messages, internal notes and who handled it.
- Earlier conversations with your team and with Cubby, newest first
- Status, last message and date at a glance
- Who took over, transferred or helped — with a timeline for the current conversation
- Within 24 h of resolving, a new message simply continues the same conversation
- Visitors who tick “remember me” are recognised on the same device for 30 days
“She came back about the same shirt. I could see Lee had already set up an exchange, so I just confirmed it. Thirty seconds.”
Click a row to open the full thread with notes.
- 09:40 · Cubby answered 2 questions
- 09:41 · Visitor asked for a person
- 09:41 · Ann took over
- 09:43 · Ken joined to help
Seen someone stuck? Say hello from the same row
Press “Start chat” on any visitor. Your message pops up as a small bubble in the corner of their page — easy to answer, easy to ignore. Prefer it automatic? Invite rules do the same on a timer.
- One click from the live list
- A preview bubble beside the launcher, never a full-screen pop-up
- Each visitor can be approached once per visit
- Automatic invites by page and time on page
- When they reply, the conversation lands in the inbox like any other
The full journey lives in PathClue
Visitor insights shows what you need in the moment. For campaigns, funnels, retention and every past session, our sister product PathClue uses the same visitor ID — one click on the context card opens the visitor’s analytics profile.
- Same visitor ID in AskCub and PathClue
- “View in analytics” opens the full visitor profile
- The card also shows the analytics trail of their last two days, events included
- Funnels, campaigns, retention and goals
- Same workspace, same login
Illustrates the shared ID; PathClue is a separate product.
Sample dataA one-line summary before you say hello
We are building an AI summary that reads the visit for you and puts the likely intent in one sentence at the top of the context card.
- Built from the data already on the card — nothing new is collected
- Shown to your team only
- Also attached when Cubby hands a conversation over
When you open a visitor or a conversation, Cubby sums up the visit in one sentence: what they looked at, how often they came back, what they probably want.
“3rd visit this month. Compared the linen and cotton shirts, checked the size guide, now on checkout for 3 minutes — may need help with sizing or the promo code.”
Sample dataUseful context, not surveillance
Visitor insights shows roughly what a good shop assistant would notice — and visitors stay in control of their side of the chat.
No personal identity by default
Visitors are short codes until they tell you their name or email. Location stops at country / region, and no raw IP is shown.
Nothing stored until they chat
Loading the widget writes nothing to the browser. A session token is saved only after the visitor opens the chat.
Visitors decide
Visitors can clear the history shown on their device, and choose whether to be remembered for 30 days.
Everything on the context card
Collected by the widget while the visitor is on your site, plus visit history when PathClue analytics runs on the same site.
| Field | Example | Notes |
|---|---|---|
| Visitor code | #A3F2C1 | Short readable ID; full ID can be copied |
| Channel | Website widget · Chat page | Where the conversation started |
| Referrer | google.com · Direct | The page that sent them |
| Landing page | /collections/spring?utm_source=google | First page of this visit, with parameters |
| Current page | Checkout – BloomWear | Title and URL, live |
| Trail | Last 20 pages with times | This visit |
| State | Browsing · background 12 min | Only foreground time counts as “Long browse” |
| Region | Germany · Berlin | Country / region, no raw IP |
| Device | iPhone 15 · iOS · Safari | Brand and model where available |
| Language · time zone | de-DE · Europe/Berlin | From the browser |
| Visits | Returning · 3rd visit | Last 90 days, needs PathClue analytics |
| Earlier conversations | 2 · last one 12 days ago | With your team and with Cubby |
Context that changed the first message
Two scenes where knowing the visitor’s page and history made the first reply the right one.