Pricing
Start free. Upgrade when your team grows.
AI agent, visitor insights and the shared inbox are on every plan. Pay for more seats, conversations, AI answers and translation.
Free
For solo founders and small shops.
$0/mo
No time limit, no credit card
Start free- Seats1
- Conversations / month100
- AI answers / month30
- Knowledge base items20
- History kept30 days
- Proactive rules1
- Two-way translation
- Remove AskCub badge
- Cubby, the AI agent
- Live visitors and context
- “Powered by AskCub” badge
Recommended
Pro
For small teams selling across borders.
$7.20/mo
$86.40 billed yearlyBilled monthly
Get Pro- Seats3
- Conversations / month1,000
- AI answers / month300
- Knowledge base items200
- History kept3 months
- Proactive rules10
- Two-way translation
- Remove AskCub badge
- Two-way translation
- Remove the AskCub badge
- 5 pinned FAQs in the widget
VIP 1
For support teams with queues and shifts.
$23.40/mo
$280.80 billed yearlyBilled monthly
Get VIP 1- Seats10
- Conversations / month5,000
- AI answers / month2,000
- Knowledge base items2,000
- History kept6 months
- Proactive rulesUnlimited
- Two-way translation
- Remove AskCub badge
- Everything in Pro
- More seats and AI answers
- Priority support
VIP 2
For busy stores and multi-brand teams.
$59.40/mo
$712.80 billed yearlyBilled monthly
Get VIP 2- Seats50
- Conversations / month20,000
- AI answers / month10,000
- Knowledge base items10,000
- History kept12 months
- Proactive rules50
- Two-way translation
- Remove AskCub badge
- Everything in VIP 1
- Largest quotas
- Priority support
Enterprise
For companies that need their own deployment or contract terms.
Custom
Priced by contract
Contact sales- Self-hosted or private cloud
- Seats and conversations by contract
- Custom retention
- Custom integrations and dedicated support
All prices in USD. Plans are prepaid for the period you choose and do not renew automatically.
Every plan includes
- Cubby, the AI agent
- Live visitors and visitor insights
- Proactive messages
- Shared inbox
- 6 message types
- Chat link
- Sensitive data masking
- Satisfaction rating
Full comparison
Everything in every plan
Limits come straight from the plans in the product, so this table matches what you see after signing up.
| Feature | Free$0 | Pro$7.20/mo | VIP 1$23.40/mo | VIP 2$59.40/mo | EnterpriseCustom |
|---|---|---|---|---|---|
| Limits | |||||
| Seats | 1 | 3 | 10 | 50 | Custom |
| Conversations per month | 100 | 1,000 | 5,000 | 20,000 | Custom |
| History kept | 30 days | 3 months | 6 months | 12 months | Custom |
| Knowledge base items | 20 | 200 | 2,000 | 10,000 | Custom |
| Proactive message rules | 1 | 10 | Unlimited | 50 | Unlimited |
| AI agent | |||||
| AI answers per month | 30 | 300 | 2,000 | 10,000 | Custom |
| Answers with sources | Included | Included | Included | Included | Included |
| Hand-off to your team with full context | Included | Included | Included | Included | Included |
| Bring your own model key | Included | Included | Included | Included | Included |
| Two-way translation | Not included | Included | Included | Included | Included |
| Chat widget | |||||
| Colours, logo, position, dark mode | Included | Included | Included | Included | Included |
| Welcome messages for online and offline hours | Included | Included | Included | Included | Included |
| Pinned FAQs in the widget | 3 | 5 | 8 | 10 | Custom |
| 6 message types, emoji and stickers | Included | Included | Included | Included | Included |
| Read receipts and recall | Included | Included | Included | Included | Included |
| Remove the “Powered by AskCub” badge | Not included | Included | Included | Included | Included |
| Chat link (no website needed) | Included | Included | Included | Included | Included |
| Shared inbox | |||||
| Unassigned · Mine · All queues | Included | Included | Included | Included | Included |
| Canned replies and internal notes | Included | Included | Included | Included | Included |
| Transfer, forward, broadcast, auto-assignment | Included | Included | Included | Included | Included |
| Desktop notifications | Included | Included | Included | Included | Included |
| Visitor insights | |||||
| Live visitor list | Included | Included | Included | Included | Included |
| Source, pages, path, visit count, device | Included | Included | Included | Included | Included |
| Proactive messages and preview bubble | Included | Included | Included | Included | Included |
| Reports | |||||
| Conversations, first response, resolution, satisfaction | Included | Included | Included | Included | Included |
| AI vs. human share | Included | Included | Included | Included | Included |
| Transcript export | Included | Included | Included | Included | Included |
| Team & security | |||||
| Sensitive data masking | Included | Included | Included | Included | Included |
| Retention settings, export and deletion | Included | Included | Included | Included | Included |
| WeCom / DingTalk / Feishu / webhook notifications | Included | Included | Included | Included | Included |
| Self-hosting | Not included | Not included | Not included | Not included | Included |
| Support | |||||
| Help center and email support | Included | Included | Included | Included | Included |
| Priority support | Not included | Not included | Included | Included | Included |
| Dedicated support | Not included | Not included | Not included | Not included | Included |
Limits update with the product. Unlimited items are subject to fair use. Swipe sideways to see every plan.
How AI answers are counted
Each reply Cubby writes counts as one AI answer. Once a conversation has been handed to a person, nothing in it uses AI answers. When the monthly quota runs out, Cubby stops answering and conversations go straight to your team or to an offline message.
Example: a visitor asks three questions, Cubby answers two and hands the third to Ann — that is two AI answers and one conversation.
Enterprise
Your deployment, your terms
Run AskCub in your own environment with the seats, volume and controls your company needs.
- Self-hosted deploymentPrivate cloud or your own servers — chat data stays with you.
- Seats and volume by contractAgents and conversations sized to your team.
- Custom retentionKeep transcripts as long as your policy requires.
- Your own modelRun Cubby on the model provider your company has approved.
- Custom integrationsConnect your CRM, order system or help desk.
- Dedicated supportA named contact who knows your setup.
Payment methods
Pay by card through Stripe, with PayPal, or with Alipay and WeChat Pay.
StripeVisaMastercardAmexPayPalAlipayWeChat Pay
All plans are priced in USD.
Want to see your visitor data too?
Web and product analytics is a separate subscription from our sister product, PathClue.
FAQ
Pricing questions
What counts as a conversation?
One visitor thread, from the first message until it is closed, counts as one conversation — no matter how many messages it contains or whether Cubby, a person or both replied.
What happens if I go over my monthly conversations?
New conversations can’t be started until the counter resets on the 1st; existing ones continue normally and visitors can still leave a message. Upgrade at any time to raise the limit immediately.
Is there a time limit on the free plan?
No. Free includes 1 seat, 100 conversations and 30 AI answers a month, with 30 days of history — for as long as you like.
Can I upgrade or downgrade at any time?
Upgrades apply immediately. Plans are prepaid for the period you choose and do not renew automatically, so when a period ends you are back on Free unless you renew or pick another plan.
What happens to my transcripts when a paid plan ends?
Your account returns to Free. Transcripts older than the Free retention stay read-only for 30 days so you can renew or export them.
Which plans include translation?
Two-way translation is available from Pro. History is kept for Free 30 days, Pro 3 months, VIP 1 6 months, VIP 2 12 months.
Which payment methods do you accept?
Cards through Stripe, PayPal, Alipay and WeChat Pay. All plans are priced in USD.
How is Enterprise priced?
By contract, based on deployment model, seats, volume and the integrations you need. Contact sales and we will put together a quote.