Good replies,
24 ready to copy.
Short, friendly, specific. Copy a template, change the details, and save it as a canned reply — then type / in the inbox to use it.
Welcome messages
3The first thing visitors see in the preview bubble. Make it specific to what people usually need.
Hi! Looking for a size or tracking an order? Ask away — I reply in seconds.
Hi there 👋 Questions about setup, billing or a feature? I can help right now.
Hello! Ask about prices, opening hours or book a visit — we usually reply within minutes.
Offline messages
3Shown outside business hours. Say when a person will reply, and what Cubby can do meanwhile.
We’re offline right now, but Cubby can answer most questions. Leave your email and we’ll reply first thing tomorrow.
It’s the weekend, so the team is away until Monday 9:00. Leave a message and we’ll get back to you then.
We’re closed for the holidays until the 3rd. Orders still ship as usual — leave a message and we’ll reply when we’re back.
Pre-sales
3For questions people ask right before they buy.
Orders ship within 1 business day and arrive in 2–4 days. Shipping is free over €49.
Happy to help with sizing! What size do you usually wear, and do you like a relaxed or fitted feel?
Tell me roughly how many people will use it and what you need most, and I’ll point you to the right plan.
Support
3Get the details you need, set expectations, and close the loop.
Thanks! Could you send a screenshot and tell me roughly when it started? I’ll take it from there.
Let me check that for you — it’ll take about two minutes.
Your order left our warehouse yesterday and should arrive by Thursday. Here’s the tracking link: …
Hand-offs
3For Cubby’s hand-off message and for transfers between colleagues.
I’m bringing in a teammate who can help with this — they’ll see everything we’ve talked about so far.
Hi, I’m taking over from my colleague. I’ve read everything so far, so no need to repeat anything.
Customer wants X, tried Y, waiting on Z. Already offered the goodwill code.
Proactive openers
3For one-click messages and invite rules. Specific beats generic.
Hi! Anything I can help with before you place the order? Shipping, sizes or the promo code — just ask.
Comparing plans? Tell me how many people will use it and I’ll suggest the right one.
Welcome back! The linen shirt you looked at last time is back in your size today.
Closing
3End on a warm note and make it easy to come back.
Glad that’s sorted! If anything else comes up, just reply here.
Thanks so much for your order — enjoy it, and let us know how it fits!
If you have a second, a quick rating at the end of this chat helps us a lot. Have a lovely day!
FAQ answers
3Starting points for Q&A pairs in your knowledge base. Replace the details with your own.
You can return items within 30 days of delivery. Start the return from your order page and we’ll email a free label.
We accept credit and debit cards, PayPal and Apple Pay. All payments are processed securely.
We’re open Monday to Friday 9:00–18:00 and Saturday 10:00–16:00.
Where each template goes
Templates fit in four places in AskCub.