Cross-border
Sell abroad
in your customer’s language.
German, Japanese, Spanish, Arabic — visitors write in their language, Cubby answers in it, and your team reads and replies in theirs. Time zones are covered by AI and business hours.
- 18 languages both ways
- AI answers in the visitor’s language
- Time-zone-aware business hours
Lenanordshop.example · DE → EN
Kann ich mit PayPal bezahlen?Can I pay with PayPal?
Cubby · AIJa, wir akzeptieren PayPal, Kreditkarte und Klarna.Yes, we accept PayPal, credit card and Klarna.From: Zahlungsarten
/Write a message…
Top questions
What shoppers abroad ask
The questions that decide a cross-border order.
Do you ship to my country, and how long does it take?One Q&A pair, answered in every language.
Cubby can answerWill I pay customs or import tax?Answered from your shipping policy; edge cases go to a person.
Cubby first, then a personWhich payment methods can I use?A short Q&A pair covers it.
Cubby can answerHow do returns from abroad work?From your returns policy, with the source.
Cubby can answerCan you make a bulk or custom order?A person, with the conversation translated.
Best with a personHow AskCub helps
One team for every market
Example scene
See it in a conversation
Sample scenes, played the way they happen every day.
Lenanordshop.example · DE
Translated · GermanResolved by AI · 42 s
Habt ihr ein Lager in Europa? Wie lange dauert der Versand nach Berlin?Do you have a warehouse in Europe? How long is shipping to Berlin?
Cubby · AIJa! Wir versenden aus unserem Lager in den Niederlanden. Nach Berlin dauert es 2–4 Werktage, Versand ist ab 49 € kostenlos.Yes! We ship from our warehouse in the Netherlands. Berlin takes 2–4 business days, free over €49.From: Shipping policy
Super, danke!Great, thanks!
Cubby · AIGern geschehen! Wenn du noch Fragen hast, bin ich da.You’re welcome! I’m here if you have more questions.
/Write a message…
Hanaseasidehotel.example · JA
Translated · JapaneseResolved by AI · 35 s
空港送迎はありますか？Do you offer airport transfers?
Cubby · AIはい、ございます。到着時間を予約時にお知らせいただければ、ドライバーが到着ロビーでお待ちしております。Yes. Tell us your arrival time when booking and a driver will wait in the arrivals hall.From: Transfer service
ありがとうございます！Thank you!
/Write a message…
Launch checklist
Ready in an afternoon
Tick these off and you are live.
Launch checklist5 items
Reply templates
Copy, adapt, save as canned replies
Type / in the inbox to use them later.
CustomsQ&A pair
Orders to the EU ship from our EU warehouse, so there are no customs fees. For the UK, import VAT is included at checkout.
International welcomeWidget
Hi! Write in any language — we’ll reply in yours.
Bulk orderCanned reply
Happy to quote for a bulk order. How many pieces, and where should they ship?
Recommended plan
Most teams like yours start on Pro
Pro is the first plan with two-way translation — the key feature for selling abroad.
Agent seats3
Conversations / month1,000
AI answers / month300
History kept3 months
Two-way translation✓
From $12 a month. Start on Free and upgrade any time.
FAQ
Questions teams ask
Do I need agents who speak each language?
No. Agents read translations and reply in their own language; visitors see replies in theirs.
How is the visitor’s language detected?
From the first message, then the browser language and region.
Can the widget itself be in the visitor’s language?
The widget interface follows the visitor’s browser, and welcome messages are translated when translation is on.