Say hello
before they leave.
Most visitors who hesitate never ask. Spot them in the live list and send one friendly line, or let an invite rule do it for you on the pages that matter. On their side it is a small bubble — easy to answer, easy to ignore.
- On every plan
- At most one proactive message per visit
- Replies land in the same inbox
You choose when to speak first
Proactive does not mean pushy. Pick the moment yourself, let a simple rule pick it, or send one note to everyone you are already talking to.
By hand, from the live list
See someone on checkout for three minutes? Click their row, type a line, send. They see a preview bubble with a soft sound.
By rule, on the pages you pick
Pricing page for 30 seconds? Show “Questions about plans?”. Each rule has a page match, a delay, a message and its own numbers.
To many, in one go
Shipping delayed or a sale starting? Pick the open conversations and broadcast one message. Each visitor receives it in their own thread.
From “they look stuck” to “hi” in one click
The live list shows everyone with the widget loaded, the page they are on and how long they have been there. Visitors you can reach have a Start chat button right on the row.
- Start chat from the live list or from a visitor’s detail card
- Their source, page, path and visit count stay beside the message box
- If a teammate is already chatting with them, you see it — no double hellos
- When they reply it becomes a normal conversation in your inbox
Sample data. Visitors appear as short codes, never names, emails or IP addresses.
A bubble, not a pop-up
Your message appears as a small preview bubble next to the chat launcher, with your name and photo. It never covers the page, and closing it is one tap.
- Sender name and avatar, so it feels like a person — because it is
- A soft notification sound if the visitor has sound on
- Reply opens the chat window with your message already there
- Shown in the visitor’s language when translation is on
Let a simple rule say hello for you
An invite rule watches for visitors on the pages you choose. After the delay you set, it shows your invite message as a preview bubble. Replies come to the inbox like any other chat.
- Match all pages, a URL that contains or starts with some text, or a pattern
- Delay from 3 seconds to 10 minutes on the page
- Priority decides which rule wins when several match the same page
- Show once per visitor, so returning visitors are not invited again
- Shown, opened and replied counts for every rule
Number of rules depends on the plan (see below).
One update, everyone you are talking to
When something changes — a delay, a sale, a fix — pick the open conversations it affects and send one message. Each visitor receives it in their own thread and can reply privately.
- Up to 50 conversations per broadcast
- Each copy lands in the visitor’s own conversation, not a group chat
- Recorded in each conversation’s history, so everyone on the team knows
- Can be limited to certain agents with a permission
Each visitor receives this in their own conversation.
Friendly limits, built in
Proactive messages only work if visitors do not learn to ignore them. AskCub keeps the defaults polite so you do not have to think about it.
- At most one proactive message per visit
- Invite rules can show only once per visitor
- When several rules match a page, only one invite is shown
- Closing the bubble is a single tap
A visitor gets at most one proactive message in the same visit, whoever sends it.
Turn this on for a rule and returning visitors will not see the same invite again.
If several rules match the same page, the one with the highest priority is shown — never a stack of bubbles.
The bubble sits beside the launcher and closes with one tap. Nothing blocks the page.
Help that notices hesitation
Next, Cubby will notice the moments people usually give up — and offer help with the context attached.
- Uses signals your site already sends, no extra tracking
- Cubby asks first; your team picks up if needed
- Same once-per-visit limits as every proactive message
When a visitor lingers on checkout, clicks around repeatedly or hits an error, Cubby asks “Need a hand?” on its own.
Openers that get replies
Short, specific and easy to answer. Copy one into a rule or a canned reply.
Hi! Anything I can help with before you place the order? Shipping, sizes or the promo code — just ask.
Comparing plans? Tell me how many people will use it and I’ll point you to the right one.
Welcome back! Last time you were looking at the linen shirt — it’s back in your size today.
Proactive messages on every plan
Manual messages and broadcast are on every plan. The number of automatic invite rules grows with the plan.
| Plan | Invite rules | One-click message | Broadcast |
|---|---|---|---|
| Free | 1 | ||
| Pro | 10 | ||
| VIP 1 | Unlimited | ||
| VIP 2 | 50 |
Limits come from the live plan configuration.
See it in a real conversation
Two everyday scenes: a stuck checkout and a late-night question.