Cubby knows
what you teach it.
Add the questions you answer every day, paste your policies or import a help page. Cubby answers from them — with the source attached — and tells you which questions it still can’t answer.
- Exact answers cost no AI credits
- Import from a web page
- Drafts from real conversations
Three kinds of knowledge, one Cubby
Exact answers for the questions you hear every day, documents for everything else, and a steady stream of suggestions from conversations your team already solved.
Q&A pairs, word for word
When a question matches a Q&A pair, Cubby sends your exact answer instantly. These replies don’t use your monthly AI answers.
Documents Cubby can cite
Paste a policy or import a public help page. Cubby finds the relevant passage, writes the answer and shows where it came from.
Learns from solved chats
Generate Q&A drafts from the last 30 days of resolved conversations. Review them, then add the good ones in a click.
Your exact words, sent in an instant
Q&A pairs are the most direct way to teach Cubby. When a visitor asks something that matches, Cubby replies with your answer as written — no rewording, no waiting, no AI credits.
- Write the question the way customers ask it
- Matching replies are instant and use no AI answers
- Turn pairs on and off without deleting them
- Each pair shows how many times it was used
Paste a policy, or import a page
For everything that does not fit a single Q&A, add documents. Paste the text, or give a public web address — a FAQ or policy page — and AskCub fetches the content and splits it into passages Cubby can search.
- Paste text or import from a public http(s) page
- Long documents are split into passages automatically
- Cubby answers from the most relevant passages and cites the document
- When nothing relevant is found, Cubby hands over instead of guessing
Fetches the text of a public page (FAQ, policy) and adds it to your knowledge base.
Answers visitors can open before they ask
Pin your best Q&A pairs to the chat window. Visitors see them on the first screen and above the message box. Opening one shows the answer right away — no conversation, no wait.
- Pin 3 to 10 questions, depending on the plan
- Opening a pinned answer does not start a conversation or use AI answers
- A thumbs-down or “talk to a person” starts a conversation with the question attached
- Each pinned question shows views, opens and how often people still needed help
Turn solved chats into new answers
Your team answers new questions every week. One click turns the last 30 days of resolved conversations into Q&A drafts. Nothing goes live until you approve it.
- Generated from resolved conversations of the last 30 days
- Similar questions are grouped into one draft
- Edit, approve or discard — drafts never go live on their own
- From the inbox, fix a wrong AI answer and save it as a Q&A pair
Sample data. Drafts are suggestions; you decide what Cubby learns.
Try Cubby before your visitors do
Ask questions in a private test conversation and see exactly what visitors would get — the answer, the source, and when Cubby would hand over.
- A private test chat inside the dashboard — visitors never see it
- See which Q&A pair or document each answer came from
- Adjust and ask again until you are happy
A to-do list of what Cubby couldn’t answer
Questions Cubby could not answer are collected in the knowledge base statistics. Answer the top few each week and the hand-offs go down on their own.
- Unanswered questions grouped and counted
- Add a Q&A pair straight from the list
- Watch the knowledge base hit rate in reports
Five habits of a great knowledge base
Cubby answers best from short, specific, up-to-date material.
Ask like a customer
Write questions in the words visitors use, not internal terms.
“Where’s my parcel?” not “Shipment status inquiry”
One topic per answer
Short answers that cover one thing are easier to match and to read.
Include the numbers
Days, prices, limits and deadlines — the details people actually ask about.
“2–4 business days, free over €49”
Say what to do next
End with a link or the next step, so the answer actually resolves the question.
Review monthly
Check the gaps list and the drafts inbox, and update anything that changed.
Knowledge base on every plan
The free plan is enough to cover your most common questions. Larger plans hold more items, pin more FAQs and include more AI answers each month.
| Plan | Knowledge base items | Pinned FAQs | AI answers / month |
|---|---|---|---|
| Free | 20 | 3 | 30 |
| Pro | 200 | 5 | 300 |
| VIP 1 | 2,000 | 8 | 2,000 |
| VIP 2 | 10,000 | 10 | 10,000 |
Exact Q&A matches and pinned FAQ answers do not use AI answers. Limits come from the live plan configuration.