Let AI answer the repeats.
Let people handle the rest.
Most support questions are ones you’ve answered a hundred times. Cubby takes those, with sources. When it’s unsure, your team gets the whole conversation — nobody repeats themselves.
- AI on every plan
- Hand-off with full context
- Never used to train AI
Support that doesn’t scale
The same ten questions
Your team spends the day typing answers that are already in the help center.
Hand-offs that lose context
Customers repeat themselves when a bot gives up or a colleague takes over.
No idea what’s working
Without resolution and satisfaction numbers, it’s hard to know where to improve.
A support desk where AI and people share the work
Answers from your docs
Q&A pairs answer word for word; documents and help pages let Cubby answer the rest, with sources.
Set it up: Import your help center pages.
Clean hand-offs
When Cubby is unsure, the thread and visitor context move to your inbox.
Set it up: Set a maximum number of AI turns.
A calm inbox
Queues, canned replies, notes, transfer and auto-assignment.
Set it up: Turn on auto-assignment by lowest load.
Measure and improve
Resolution rate, first response, CSAT and the questions Cubby couldn’t answer.
Set it up: Review the not-answered list weekly.
See it in a conversation
Sample scenes, played the way they happen every day.
Ready in an afternoon
Tick these off and you are live.
Copy, adapt, save as canned replies
Type / in the inbox to use them later.
I’m bringing in a teammate who can help with this — they’ll see everything we’ve talked about so far.
Thanks! Could you send a screenshot of the error, and tell me roughly when it started? I’ll take it from there.
Glad that’s sorted! If anything else comes up, just reply here — the conversation stays open for a day.