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Inbox
Queues, canned replies, notes, shortcuts, reopening conversations and bans.
Articles in Inbox
Working in the inboxThe four queues, taking and resolving conversations, collaborators, search and pinning.Canned repliesSave the replies you type every day and insert them with “/” — shared with the team or just for you.Internal notes and keyboard shortcutsLeave notes only your team can see, and move through the inbox without the mouse.Reopened conversations and returning visitorsHow long a resolved conversation stays reopenable, how history is shown, and what happens when a visitor opens two windows.Ban a visitorStop an abusive visitor from sending messages for a set time, and lift the ban early if needed.
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Ask Cubby in the chat on any page — a teammate picks up when Cubby can’t help — or write to us. We usually answer within one business day.