On this page
Most visitors are polite. For the rare ones who aren’t, you can ban them from the inbox.
Ban
In the conversation, choose Ban visitor and pick a duration:
| Duration | Use for |
|---|---|
| 1 hour | Cooling off |
| 24 hours | Repeated spam |
| 72 hours | Abuse |
| 7 days (168 hours) | Persistent abuse |
| 30 days (720 hours) | Serious cases |
During the ban the visitor can’t send messages, and the current conversation is resolved. You can add a reason; only your team sees it.
Lift a ban
Lift the ban from the same menu. The visitor can send again immediately.
Who can ban
Agent-only teammates can ban by default. An admin can turn that off per person in Agents.
Good to know
- On sites using the strictest privacy setting for analytics, the visitor identifier changes daily, so a ban effectively ends at the end of the day.
- Rate limits already slow down floods of messages automatically; a ban is for people, not bots.