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AI agent & knowledge base
Teaching Cubby, answer modes, hand-off rules and correcting answers.
Articles in AI agent & knowledge base
Knowledge base basicsThe two kinds of entries Cubby answers from — Q&A pairs and documents — and how it picks an answer.Add documents and import web pagesPaste a policy or import a public help page so Cubby can answer questions that don’t fit a single Q&A pair.Pin FAQs in the chat windowShow your most common questions on the first screen of the chat so visitors can open the answer without starting a conversation.Generate Q&A drafts from past conversationsTurn questions your team already answered into knowledge base drafts — reviewed by you before they go live.AI answer modesOff, only when everyone is offline, or AI answers first — choose when Cubby replies, and how to name it.Hand-off rules and limitsWhen Cubby passes a conversation to your team, what the visitor sees, and what happens if nobody is online.Test Cubby and fix wrong answersTry questions privately in the playground, and turn a corrected reply into a Q&A pair straight from the inbox.
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