Generate Q&A drafts from past conversations

Your team answers new questions every week. Drafts turn those answers into knowledge base entries without starting from a blank page.

Generate drafts

1. Open Live chat › Knowledge base › Draft inbox.
2. Click Generate from conversations.
3. AskCub reads visitor questions and agent replies from conversations resolved in the last 30 days, groups similar questions and writes one Q&A draft per group.

You can generate once every 24 hours. Each run uses one AI answer.

Review them

Every draft shows the question, a suggested answer and how many conversations it came from. For each one:

• Approve to add it as a Q&A pair (edit it first if needed),
• Dismiss if it isn’t useful.

Nothing goes live by itself.

Good to know

• Only resolved conversations are used, so half-finished threads don’t become answers.
• Only visitor questions and agent replies are used — internal notes are not.
• You can edit the wording of every draft before approving it.