Skip to content
此页面有中文版本。切换到中文 →
Help center

Reports

What each support metric means and how chat-to-conversion is counted.

Articles in Reports

Support report metricsHow conversations, resolution rate, first response, satisfaction, AI share, hit rate, busy hours and top pages are counted.The chat vs no-chat conversion reportHow AskCub compares the goal conversion of visitors who chatted with those who didn’t, and when to trust the numbers.
Still stuck?

Talk to a person

Ask Cubby in the chat on any page — a teammate picks up when Cubby can’t help — or write to us. We usually answer within one business day.

Email supportContact page

Every conversation brings you
closer to your customers.

Free plan with no time limit. One line of code. Cubby starts answering tonight.

Start free