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Team & notifications
Roles and permissions, auto-assignment, transfers and where alerts go.
Articles in Team & notifications
Roles and permissionsWho can use the inbox, what the agent-only role can see, and the permission switches you can turn on per person.Auto-assignment and transfersShare new conversations fairly across online agents, cap how many each person handles, and pass conversations on with a private note.NotificationsDesktop alerts and sound in the dashboard, and new conversations and offline messages sent to email, WeCom, DingTalk, Feishu or a webhook.
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