On this page
In the dashboard
While the dashboard is open in a browser tab:
- new messages and transfers trigger a desktop notification and a sound,
- the browser tab shows an unread count, on every page of the dashboard, not just the inbox.
Each agent turns sound and desktop notifications on or off in the inbox. If nothing appears, allow notifications for the dashboard in your browser’s site settings.
On your phone or computer, even when the inbox is closed
Add the dashboard to your phone’s home screen, or install it on your computer from the browser’s install option. After you allow notifications and turn on push for that device in your account settings, new conversations, returning visitors, transfers and offline messages are pushed to the device even when the inbox isn’t open.
Team channels
Send alerts to the tools your team already watches. Connect channels in the site’s notification settings.
| Channel | What you need |
|---|---|
| One or more addresses | |
| WeCom | A group bot address (qyapi.weixin.qq.com/…) |
| DingTalk | A group bot address (oapi.dingtalk.com/robot/…) |
| Feishu / Lark | A group bot address (open.feishu.cn/…) |
| Webhook | Any public https address; internal network addresses aren’t allowed |
What gets sent
| Event | Contents |
|---|---|
| New conversation | Visitor code, country and page, with a link straight to the reply box |
| Offline message | The visitor’s email, the page and their message |
| Conversation quota | When the month’s conversations reach 80% and 100% |
Messages are sent in the site’s language. A delivery log shows what was sent to each channel and any errors, for example an expired bot address.
Send new conversations to a group chat during office hours and offline messages to email — that way nothing waits overnight unnoticed.