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Visitors & proactive
The visitor context panel, messaging live visitors and invite rules.
Articles in Visitors & proactive
The visitor context panelWhat the right-hand panel in the inbox shows about a visitor, where it comes from and what agent-only teammates see.Message a live visitorStart a conversation with someone browsing your site right now — at most once per visit, as a gentle preview bubble.Invite rulesShow an automatic invitation after a visitor spends time on a matching page — with priority, once-per-visitor and statistics.
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