The live visitors list shows people on your site with the chat widget loaded. You can send any of them one opening line.
Send a message
- Open the live visitors list from the inbox.
- Find the visitor — you can see their current page, time on page, source and visit count.
- Click Start chat, write one line and send.
On the visitor’s side the message pops up next to the chat bubble with your name and avatar, with a soft sound if their sound is on. Replying opens the chat with your message already there.
Limits that keep it friendly
- Once per visit. Each visitor can receive at most one proactive message per online visit, from anyone on your team.
- No conversation until they reply. A message nobody answers doesn’t create a conversation and doesn’t use your monthly quota.
- Only visitors who are here. People who have left can’t be messaged.
Who can do it
Owners, admins and analysts can. Agent-only teammates can’t by default; an admin can switch on Live visitors / proactive messages for them in Agents.
Write openers that get replies
| Instead of | Try |
|---|---|
| “Can I help you?” | “Is the promo code not working? Happy to check it for you.” |
| “Hello!” | “Comparing plans? Tell me how many people will use it and I’ll suggest one.” |
| “Any questions?” | “That shirt runs small — want help picking a size?” |
For automatic messages on chosen pages, use invite rules.