Sign up
Create a free account from the Start free button on any page. You don’t need a credit card, and the Free plan has no time limit: 1 agent seat, 100 conversations and 30 AI answers a month.
After confirming your email you land in the dashboard. The live chat menus are grouped under Live chat: Inbox, Canned replies, Knowledge base, Reports, Agents and Chat settings.
Add a site
A site is one website (or one brand) with its own chat widget, settings, knowledge base and team. Add one for each website you run.
- Add a site from the dashboard and enter the domain visitors use, for example
shop.example.com. - Give it a name. The name is shown in the chat header when you leave the brand name empty.
- Check the site’s time zone in its settings. Business hours and every chat report use it, not your browser’s time zone.
The domain you enter becomes the first entry in the site’s allowed domains. The chat widget only loads on pages from domains in that list, so add any other domains or subdomains you use — www, a separate checkout domain, a staging site.
Running two brands from one company? Create two sites. Each gets its own widget colours, knowledge base and inbox, and your team can be members of both.
What belongs to a site, and what to the account
| Per site | Per account |
|---|---|
| Widget appearance, greetings, hours | Plan and billing |
| Knowledge base and AI settings | Monthly conversations and AI answers (shared across your sites) |
| Inbox, canned replies, reports | Your login and profile |
| Agent seats and permissions |
Next
Install the widget on your site — it takes one line of code. See Install the chat widget.