On this page
Nothing breaks when you reach a limit. Here’s what changes.
Warnings first
When this month’s conversations reach 80% and 100% of your plan, the site owner gets an in-app message, and connected notification channels (email, team chat, webhook) get an alert.
Monthly conversations used up
- Open conversations continue normally.
- New visitors see the message form instead of a live chat. They can leave their email and question; you find them under offline messages.
- The limit resets on the 1st of next month, or immediately when you upgrade.
Monthly AI answers used up
- Cubby stops answering. Visitors don’t see an error.
- Conversations go straight to your team, or to the message form if nobody is online.
- Exact Q&A matches still work — they never used AI answers.
- Translation pauses too; messages are sent in the original language and the inbox notes that translation didn’t run.
Seats full
You can’t add another agent until you remove one or upgrade. Existing agents keep working.
Other limits
| Limit | What happens |
|---|---|
| Knowledge base entries | You can’t add more until you remove some or upgrade; existing entries keep working |
| Invite rules | Same: new rules can’t be created; existing ones keep running |
| Pinned FAQs | You can’t pin more until you unpin one |
If you regularly reach the AI limit, check the knowledge base: turning your most-asked questions into Q&A pairs answers them without using AI answers.