Blog category
Trust & privacy
Handling customer data with care: masking, retention and AI transparency.
Trust & privacy
Trust & privacy3 min read
Telling customers they’re talking to AI
Hiding an AI behind a human name damages trust and is increasingly against the rules. How to disclose AI clearly, and why customers prefer it.
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Trust & privacy2 min read
What to do when customers paste card numbers into chat
Sooner or later someone sends a full card number in a support chat. How to keep it out of your records — and what your team should say.
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Trust & privacy2 min read
How long should you keep chat transcripts?
Keeping every conversation forever feels safe but adds risk. A practical way to choose a retention period — and what to do before data is deleted.
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